At Threadsandcharm , operated by Supremesoft Solutions , we are committed to providing a seamless and enjoyable shopping experience. However, we recognize that there may be instances when you need to cancel an order. This policy outlines the terms, timelines, and procedures for order cancellations to ensure transparency and convenience.
In this document, the terms “we,” “us,” and “our” refer to Supremesoft Solutions , while “you,” “your,” and “users” refer to our valued customers. By placing an order on our website, you agree to the cancellation terms set forth below. We encourage you to review this policy carefully before submitting a cancellation request.
We strive to accommodate cancellation requests whenever possible. An order is generally eligible for cancellation if it has not yet been processed or dispatched from our facility.
You may request cancellation within 24 hours of placing your order or before it has been shipped, whichever comes first. Cancellation requests during the processing stage will be evaluated based on timing and order status.
To check if your order qualifies for cancellation, please log in to your account dashboard or contact our customer support team via email.
Once an order has been shipped, cancellation is no longer possible. In such cases, our team will assist you with available options such as returns or exchanges, where applicable.
Cancellations are permitted only while the order is still in the processing stage. Once the order status changes to “shipped,” cancellation requests can no longer be accommodated.
Once an order has been dispatched, it cannot be canceled. However, you may initiate a return upon receiving the product in accordance with our Return & Refund Policy.
At present, we do not permit changes to items or shipping addresses after an order has been placed. If you need to update any information, you may cancel the order if eligible and place a new order with the correct details.
To request a cancellation, please contact our customer support team at supremesoftsolutions87@gmail.com.
We sincerely appreciate your patience and understanding. If you have any questions or require further assistance, please feel free to reach out. We are here to support you.