At  Threadsandcharm , operated by  Supremesoft Solutions , we are dedicated to delivering a seamless and enjoyable shopping experience. While we prioritize providing high-quality fashion products, we recognize that returns may sometimes be necessary. This policy details the conditions for return eligibility, outlines the return process, and specifies the timelines for submitting return requests and receiving refunds.  

Return Eligibility Guidelines  

To ensure a smooth and hassle-free return process, please review the following conditions:  

• The item must be in its original, unused condition, free from signs of wear, washing, or alterations.  
• All original tags, labels, and packaging must remain intact and be included with the returned product.  
• Products should be returned in the same clean and undamaged condition as when received.  
• Return requests must be submitted within 48 hours of delivery.  
• To initiate the return process, please contact our customer support team within the specified timeframe.  
• Returns that do not meet these criteria or are submitted after the allowed period may not be accepted.  

How to Initiate a Return  

1. Contact Customer Support   
   Reach out to our support team at supremesoftsolutions87@gmail.com, providing your order details along with a brief explanation of the reason for your return.  
2. Submit Supporting Evidence   
   If applicable, please include clear photographs of the item highlighting any defects, damages, or issues related to your order.  
3. Follow Return Instructions   
   Once your request is reviewed and approved, we will provide the return shipping address and detailed steps to complete the return process.  

Please note that we reserve the right to decline any return that does not comply with the conditions specified in our Return & Refund Policy.  

Refund Process and Timeline  

Upon receiving your returned item, our team will carefully inspect it to ensure it complies with the conditions specified in our return policy. You will be notified of the outcome, confirming whether your refund request has been approved or declined. If approved, the refund will be processed to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund is successfully completed.  

Partial Refunds  

In some instances, a partial refund may be granted if the returned item exhibits minor damage or is missing certain components, thereby not fully meeting our return criteria.  

Damaged, Defective, or Incorrect Items  

If you receive an item that is damaged, defective, or different from your order, please contact us within 48 hours of delivery to initiate a return. To help us address the issue promptly, kindly email us clear photographs or a short video illustrating the problem.  

Need Assistance?  

If you require assistance with a return or refund, our customer support team is ready to help. Please contact us at supremesoftsolutions87@gmail.com, and we will be happy to assist you.  

Thank you for choosing Threadsandcharm. We sincerely appreciate your trust and are committed to providing you with a smooth, secure, and satisfying shopping experience.