At Threadsandcharm , operated by Supremesoft Solutions , we are dedicated to providing a smooth, reliable, and hassle-free shopping experience. In this policy, the terms “we,” “us,” and “our” refer to Supremesoft Solutions , while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy outlines the terms governing the processing, dispatch, and delivery of products ordered through our platform. By placing an order, you agree to comply with the guidelines set forth in this policy. Our foremost priority is to ensure your purchase is delivered safely, promptly, and without any issues.
We currently deliver to addresses throughout India. At present, our shipping services are limited to domestic deliveries only, and we do not offer international shipping.
Once you place an order, our team begins processing within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details as soon as processing commences.
Our standard delivery timeframe is between 3 to 8 business days, depending on your location and the efficiency of the courier service in your area. Please be aware that occasional delays may occur due to unforeseen circumstances such as adverse weather, logistical challenges, or high demand during peak seasons.
If a delivery attempt fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. To arrange for re-shipment, please contact our customer support team.
If your order arrives damaged, we’re ready to help. Please reach out to our support team within 48 hours of delivery and share clear photos of the item for verification. In cases of lost shipments, we will work closely with our delivery partners to investigate and provide a suitable solution—whether that’s a replacement or a full refund.
If you have any questions or concerns regarding shipping and delivery, please do not hesitate to contact us at: supremesoftsolutions87@gmail.com
We appreciate your trust and are dedicated to ensuring a smooth and satisfying shopping experience with every order.